1. Introduction

Cherriq Zap (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API management platform.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Name and email address when you create an account
• Business information and WhatsApp API credentials
• Contact information for your customers and leads
• Message content and campaign data
• Payment information for subscription services

2.2 Automatically Collected Information

We automatically collect certain information when you use our service:

• Device information and IP addresses
• Usage data and analytics
• Log files and error reports
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our WhatsApp Business API management platform
• Process and manage your account and subscriptions
• Send you important service updates and notifications
• Improve our services and develop new features
• Provide customer support and respond to inquiries
• Ensure compliance with our terms and applicable laws
• Analyze usage patterns to optimize performance

4. Data Storage and Security

We use Supabase as our backend service provider, which offers enterprise-grade security features:

• Data is encrypted in transit and at rest
• Row Level Security (RLS) policies ensure data isolation
• Regular security audits and monitoring
• Compliance with industry standards (SOC 2, GDPR, etc.)
• Secure authentication with Supabase Auth

5. WhatsApp Business API Data

When you use our WhatsApp Business API integration, we may process:

• Message content and metadata
• Contact information from your WhatsApp Business account
• Message delivery and read receipts
• Campaign performance data
• Webhook notifications from WhatsApp

This data is processed in accordance with WhatsApp's Business API policies and our commitment to user privacy.

6. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety
• With trusted service providers who assist in operating our platform
• In connection with a business transfer or merger

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Account data is retained while your account is active and for a reasonable period after deactivation for backup and recovery purposes.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent where applicable

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

10. Third-Party Services

Our platform integrates with the following third-party services:

• Supabase: Backend database and authentication
• WhatsApp Business API: Messaging services
• OpenAI: AI features and chatbot functionality
• Vercel: Hosting and analytics

Each service has its own privacy policy, and we encourage you to review them.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

12. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our support channels or at the contact information provided in our Terms & Conditions.