Documentation
Complete guides and tutorials to help you get the most out of Cherriq Zap
Quick Start Guide
Getting Started
Set up your account and configure your first WhatsApp Business integration
- Create your account
- Verify your email
- Configure WhatsApp Business API
- Send your first message
WhatsApp Setup
Configure your WhatsApp Business API credentials and webhooks
- Get WhatsApp Business API access
- Add your credentials
- Configure webhook URL
- Test the connection
First Campaign
Create and send your first message campaign to your contacts
- Import your contacts
- Create a message template
- Set up your campaign
- Monitor results
Feature Documentation
Campaign Management
Create and manage message campaigns
Creating Campaigns
Learn how to create targeted message campaigns, schedule them, and track their performance.
Templates
Create reusable message templates with rich media support for consistent branding.
Analytics
Track delivery rates, open rates, and engagement metrics for your campaigns.
Live Chat System
Real-time customer messaging
Chat Interface
Use our intuitive chat interface to respond to customer messages in real-time.
Team Collaboration
Assign conversations to team members and collaborate on customer support.
Message History
Access complete conversation history and customer context.
AI Chatbots
Build intelligent automated assistants
Flow Builder
Create conversational flows using our visual flow builder interface.
AI Integration
Integrate with OpenAI to create intelligent responses and handle complex queries.
Testing & Deployment
Test your chatbots and deploy them to handle customer inquiries automatically.
Contact Management
Organize and segment your contacts
Contact Import
Import contacts from CSV files or add them manually to your database.
Segmentation
Create contact groups and segments for targeted messaging campaigns.
Contact Details
Store and manage detailed contact information and interaction history.
API Documentation
WhatsApp Business API Integration
Technical documentation for integrating with WhatsApp Business API
Authentication
Configure your WhatsApp Business API credentials in the dashboard settings.
Access Token, Phone Number ID, Business Account IDWebhook Configuration
Set up webhooks to receive real-time message updates and status notifications.
https://your-domain.com/api/webhooks/whatsapp/[userId]Message Sending
Send messages using our REST API endpoints.
POST /api/whatsapp/sendRate Limits
Understand WhatsApp's rate limits and best practices for message sending.
Troubleshooting
Common Issues
Connection Problems
Verify your WhatsApp Business API credentials and webhook configuration.
Message Delivery
Check message templates are approved and contacts have opted in.
Rate Limiting
Respect WhatsApp's rate limits and implement proper error handling.
Best Practices
Message Templates
Use approved templates and follow WhatsApp's messaging policies.
Contact Management
Keep your contact list clean and respect opt-out requests.
Security
Secure your API credentials and implement proper access controls.
Need More Help?
Can't find what you're looking for? Our support team is here to help.