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Find answers to common questions and get help with Cherriq Zap
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Frequently Asked Questions
Common Issues & Solutions
Connection Issues
Webhook not receiving messages
Verify your webhook URL is publicly accessible and correctly configured in Meta Developer Console.
Authentication errors
Check that your Access Token is valid and has the necessary permissions.
Message Delivery Issues
Messages not sending
Ensure your message templates are approved and contacts have opted in.
Rate limit exceeded
Respect WhatsApp's rate limits and implement proper delays between messages.